As a small business or entrepreneur, you need effective and reliable tools that can help you deliver superior service and proven quality. A key service is to stay ahead of the IT infrastructure of your clients: managing configuration changes, monitor performance, identify emerging issues and resolve them before they interrupt work. In addition to providing assistance when necessary, to demonstrate to customers that can meet your changing business requirements and constantly improve performance. But all this can come with a hefty price tag! Read on for 5 tips to reduce the cost of IT Support.
Tips for saving on IT
Informing employees: a quick call to the sales manager, reporting that the CRM system is offline temporarily will save the IT department having to make numerous phone calls about the subject, which allows them to focus on other issues that need more attention. You must notify your employees in advance of any scheduled downtime or any maintenance even outside normal business hours.
Managing incidents: You have to be proactive and anticipate the needs of your customers, you need to get involved with the customer’s problem and be flexible. I say this because the dedication to service is also a good way to optimize the work. If you analyze the main factor, it makes the most efficient service and it can help to eliminate the incidence of root. Do not forget to expedite the answers to your customers so that you can help in automating and integrating all in one system.
Outsourcing service needs: in certain situations, companies can hire one or more IT staff, yet still fall short in supporting the needs of their employees. It is well known, and it is no secret that IT support staff full-time are expensive. For many companies, paying a competitive salary, with the advantages and benefits to an IT professional is usually more than your budget can handle. Hiring an outside company to attend to your business’s IT needs is often more economical. It may not seem like it if you are looking at a big company like Cimbas with their expensive rates, but a smaller local company such as Prosyn Ltd. in the London area could serve your IT needs and your budget quite nicely.
By making analysis and records: with this, you focus on the resolution of the incident in the first contact and you ensure user satisfaction. You can create indexes of time and measure quality in the resolution of customer issues. You must register incidents and service requests until they are resolved, as well as an analysis of the most common problems to which users face and establish more objective strategies to thereby eliminate or reduce the causes.
The advantages of automation: you have to automate tasks wherever possible. As simple as providing users access to reset their own passwords thing can save your staff support hours and the savings for your company. You must optimize the processes of technical assistance, offering users the ability to help themselves, you can implement a FAQ section IT in your company intranet, responding to some of the questions that your support department receives more frequently.
IT departments must commit to the implementation and deployment of your business infrastructure to thereby manage maintenance activities of labor, and to enhance the automation of labor resources with high costs.